Refund policy

Last Updated: May 19, 2025

At airtvstream.com, we are committed to provide quality streaming services ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under specific conditions. Please read the following policy carefully to understand the terms and procedures for returns and refunds.

Eligibility for Returns & Refunds

We offer a full refund in the following cases:

1. Tampered Packaging – If your order arrives with damaged, broken, or tampered packaging.

2. Product Not Required – If you don’t need the product, you may return it, provided it remains unopened and in its original packaging.

Return Conditions

To be eligible for a return, please ensure the following:

• The request for a return is made within 7 days of receiving the order.

• The product is unused, unopened, and in its original packaging.

• Proof of purchase (order confirmation or invoice) is provided.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at info@airtvstream.com  our customer service team within 7 days of receiving your order.

2. Provide Order Details: Share your order number, reason for return, and photographic evidence (if applicable) of the issue.

3. Receive Return Instructions: Our team will review your request and provide instructions for returning the product.

4. Ship the Product: Once approved, ship the product back to our designated return address. Use the return label included in the package

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-15 business days and credited to the original payment method. Please note:

• If the Product is found to be tampered with or damaged after inspection, a full refund will be issued.

• If returning due to “Not Required” reasons, the Product must be in its original, unopened condition to qualify for a refund.

• Shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products returned after 7 days of delivery.

• Items without proof of purchase.

Damaged or Incorrect Orders

If you receive an incorrect order or damaged items, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, you may return the original item and place a new order.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to us:

airtvstream.com 

  CHICAGO, UNITED STATES

Email: info@airtvstream.com

We appreciate your trust in airtvstream.com and we’re dedicated to ensuring a smooth and satisfactory experience for our valued customers.